VMware Hands-on Labs - HOL-2015-01-SDC


Lab Overview - HOL-2015-01-SDC - VMware Skyline

Lab Guidance


Note: It will take roughly 75 minutes to complete this lab. The modules are independent of each other so you can start at the beginning of any module and proceed from there. You can use the Table of Contents to access any module of your choosing.

The Table of Contents can be accessed in the upper right-hand corner of the Lab Manual.

VMware Skyline, developed by VMware Global Services, is a proactive support technology available to customers with an active Production Support or Premier Services contract. Skyline automatically and securely collects, aggregates and analyzes customer specific product usage data to proactively identify potential issues and improve time-to-resolution.

Skyline proactive support helps avoid problems before they occur and reduces the time spent on resolving active support requests. With just a few clicks, increase team productivity and the overall reliability of VMware environments. Skyline proactively supports vSphere, vSAN, NSX, vROps and Horizon 7 with solution tagging for VxRail and VMware Validated Designs.

Lab Module List:

 Lab Captains: 

 

This lab manual can be downloaded from the Hands-on Labs Document site found here:

http://docs.hol.vmware.com

This lab may be available in other languages.  To set your language preference and have a localized manual deployed with your lab, you may utilize this document to help guide you through the process:

http://docs.hol.vmware.com/announcements/nee-default-language.pdf


 

Location of the Main Console

 

  1. The area in the RED box contains the Main Console.  The Lab Manual is on the tab to the Right of the Main Console.
  2. A particular lab may have additional consoles found on separate tabs in the upper left. You will be directed to open another specific console if needed.
  3. Your lab starts with 90 minutes on the timer.  The lab can not be saved.  All your work must be done during the lab session.  But you can click the EXTEND to increase your time.  If you are at a VMware event, you can extend your lab time twice, for up to 30 minutes.  Each click gives you an additional 15 minutes.  Outside of VMware events, you can extend your lab time up to 9 hours and 30 minutes. Each click gives you an additional hour.

 

 

Alternate Methods of Keyboard Data Entry

During this module, you will input text into the Main Console. Besides directly typing it in, there are two very helpful methods of entering data which make it easier to enter complex data.

 

 

Click and Drag Lab Manual Content Into Console Active Window

You can also click and drag text and Command Line Interface (CLI) commands directly from the Lab Manual into the active window in the Main Console.  

 

 

Accessing the Online International Keyboard

 

You can also use the Online International Keyboard found in the Main Console.

  1. Click on the Keyboard Icon found on the Windows Quick Launch Task Bar.

 

 

Activation Prompt or Watermark

 

When you first start your lab, you may notice a watermark on the desktop indicating that Windows is not activated.  

One of the major benefits of virtualization is that virtual machines can be moved and run on any platform.  The Hands-on Labs utilizes this benefit and we are able to run the labs out of multiple datacenters.  However, these datacenters may not have identical processors, which triggers a Microsoft activation check through the Internet.

Rest assured, VMware and the Hands-on Labs are in full compliance with Microsoft licensing requirements.  The lab that you are using is a self-contained pod and does not have full access to the Internet, which is required for Windows to verify the activation.  Without full access to the Internet, this automated process fails and you see this watermark.

This cosmetic issue has no effect on your lab.  

 

 

Look at the lower right portion of the screen

 

Please check to see that your lab is finished all the startup routines and is ready for you to start. If you see anything other than "Ready", please wait a few minutes.  If after 5 minutes your lab has not changed to "Ready", please ask for assistance.

 

Module 1 - Immediate Results with Proactive Findings (15 Minutes)

Overview


Welcome to Module-1 of the Skyline Hands-On lab.

In this module we highlight one of the key capabilities of VMware Skyline, the Proactive Findings feature. You will explore the various findings identified by Skyline for all monitored environments along with the details of each. 


 

VMware Skyline - Solution Overview

 

 

 

How does Skyline work?

VMware Skyline follows a Collect, Listen and Analyze approach to proactively monitor the environment. This approach in turn provides timely, actionable information to aid you in avoiding potential un-scheduled downtime to parts of your VMware environment.

 

 

 

How do I get access to VMware Skyline?

VMware Skyline is available to all customers with Production or Premier support. Some capabilities are only available to customers with Premier level support.

  1. Currently supported products include VMware vSphere, VMware NSX-v, VMware vSAN, Horizon and vRealize Operations Manager.
  2. Additional benefits include a designated support team, direct access to senior-level technical support engineers, assistance with multi-vendor troubleshooting and onsite support services (MCS, HCS and CGS only).

 

 

Student Check-In


This article will provide guidance on how to gain access to VMware Cloud Services. You will locate the Student Check-In page, search for your email address and then use a provided My VMware account for the VMware Cloud Services login.


 

Screen Resolution

In order to ensure the best possible experience with this lab, you will need to change the default screen resolution on the Hands-on Labs Main Console Desktop.

  1. On the Main Console desktop, right click and select the screen resolution option from the menu list.
  2. Select the 1280 x 768 resolution option.
  3. Click Apply when prompted to save.

 

 

 

Open Student Check-In Web Page

 

Open Chrome Browser

 

  1. On top of browser click Student Check-In
  2. This will navigate to https://checkin.hol.vmware.com

 

 

Search and Validate

 

  1. Enter your email address used to login and start the lab
  2. Click Search
  3. Click the My VMware account provided e.g myvmware127@vmware-hol.com

When prompted, VMware1! will be the password

 

 

VMware Cloud Services Sign-In

 

  1. In some cases, you may need to copy and re-paste the pre-populated email address back into the address field to have the NEXT button highlighted.
  2. The VMware Cloud Services portal also gives you the option to translate between English and Japanese languages. Look for the dropdown and select your preferred language. In most cases, this should already be ENGLISH
  3. Then click NEXT to continue.

 

  1. Enter password: VMware1!
  2. Cick SIGN IN

After logging in:

  1. Click the drop down in the right hand corner where your login name is.
  2. Make sure that the Organization name listed is Skyline Hands-On Lab.
  3. Click on the main part of the scree to close the menu.

 

 

 

Select Skyline Advisor

 

This is the Console landing page which provides navigation to all VMware Cloud services you have subscribed to as well as those you have not.

In this lab, only Skyline Advisor will be available to open.

  1. Click on Skyline Advisor to open

You now have access to VMware Skyline until this lab expires or ends. Enjoy!

 

Proactive Findings


After successfully authenticating to the Skyline Advisor console you will find yourself on the Dashboard tab of the Skyline Hands-On Labs Organization. You will explore the Proactive Findings capabilities of VMware Skyline Advisor 

The account you are using to access VMware Skyline has Premier Support enabled. As such, you will have access to all Skyline functions such as OSR which is not available for accounts with Production level support.


 

Proactive Findings Tab

  1. Select the Proactive Findings tab.

 

 

 

Muted Findings Tab

  1. Under the Proactive Findings tab on the main section of the UI, select the Muted Findings sub-tab.

 

 

 

Clear Muted Findings

The Muted Findings section displays all the items that have been hidden from view for various reasons. Due to the way that this particular Hands-on Lab environment has been architected and to ensure a consistent experience for all, we need to ensure that any discovered muted items are unmuted.

  1. Place a check mark in the UNSELECT ALL option.
  2. With all the findings cards selected, click the UNMUTE FINDINGS option.

There may not be any items listed under Muted Findings. If this is the case, you may proceed on to the next step.

 

 

 

Confirmation

  1. Click UNMUTE on the confirmation dialog box.

 

 

 

Findings Tab

  1. Select the Findings Tab

 

 

 

Findings Overview

The Findings Tab displays all identified issues, known bugs and misconfigurations discovered within the environment that VMware Skyline is monitoring. These issues are displayed, by default, in a card style format. The display can be changed to a list based view to allow for more findings to be viewed in a single page.

  1. Select either the Card or List view option

 

 

 

Search Capabilities

VMware Skyline has a very powerful search capability. You will use the search function to narrow down the displayed findings to a specific type of problem we are looking for.

The lead Virtualization Admin for your company is concerned that a number of your ESXi hosts may be susceptible to the Purple Screen of Death due to a recently discovered bug.

  1. In the search bar, type in "psod" and hit the return key.

With the search filter applied, you will see that we have significantly reduced the number of displayed findings to include only those that contain "psod" or purple screen of death in the description or finding ID.

 

 

 

Card Overview

Each card displays information specific to an identified known issue and contains some important information. Let's take a few minutes to explore the details from one of the cards.

  1. Finding ID: The Finding ID is specific to a known issue that has been identified within the monitored environment. It contains an abbreviated description of the issue along with the KB article number that relates to the problem. The Finding ID is also searchable as we demonstrated in the previous step when we searched only for ID's that contained PSOD in the description. Also included is an indication of the severity of this specified problem.
  2. Affected Objects: The Affected Objects section lists how many objects within the monitored environment are currently impacted by this specific know issue.
  3. Category: Lists the specific object category in which this finding resides.
  4. Finding Type: Lists one of 3 categories in which the findings have been grouped into. (Upgrade/Patch, Configuration or Troubleshooting) 
  5. Risk: This highlights the potential impact to the affected object if no action is taken to resolve the issue.
  6. Recommendations: This section lists the recommended fix or fixes to mitigate the issue.

Click on the first card listed to open it and to view additional information.

 

 

 

Card Details

Clicking on the card opens the finding to display additional details regarding the issue.

  1. The Recommendations section has expanded details that lists not only the KB article that describes the problem in more detail, but also lists the details on the corrective actions that should be taken to resolve the issue.

 

 

 

Affected Objects

At the bottom of the page is an expanded view of all objects affected by this specific issue.

  1. The Source Name identifies the monitored product or environment where the affected object resides
  2. The Object Name identifies the affected object by it's FQDN. In this case the object is an ESXi host.
  3. Object Type identifies the type of object affected.
  4. Summary provides additional information regarding the affected object including the current software version, the build number and in some cases a brief description of the expected symptoms.

 

 

 

Export Findings

The Export button on the right side of the page allows you to export the details from the affected object section into a CSV file. This is particularly helpful if there are a large number of affected objects and you need to manipulate the information to identify specific groups of impacted objects.

Another reason may be to utilize that exported list as an input source for some kind of orchestration tool to help automate the remediation of the problem.

  1. Click the Export button to export the current list of affected objects to a CSV file.

 

 

 

Back to Findings

  1. Click the back button to return to the Findings view.

 

 

 

Filtering Objects

On the left side of the page you will see a Filters section. The filter allows you to reduce or customize the displayed findings based on specified criteria.

 

 

 

Objects Filter

  1. Expand the arrows to the left of the vcenter01.core.hypervizor.com object. Continue expanding the tree until the 3 ESXi Hosts are visible.
  2. Place a Check mark next to the esx02-s1.core.hypervizor.com ESXi host
  3. Click Apply

 

 

 

Applied Objects Filter View

The filter settings have now been applied to all findings. Only the cards or entries that match or are related to the object you specified in the filter pane will be visible.

  1. In this case only findings that relate to esx02-s1.core.hypervizor.com are displayed. This includes not only host related issues, but issues relating to objects that reside on that host including storage objects, vSwitches and virtual machines.
  2. Click the Clear All button when you are done viewing the list of filtered entries.

 

 

 

 

Severity Filter

  1. On the left side of the page, expand the Severity Filter.
  2. Place a check mark next to Moderate
  3. Click Apply

 

 

 

Applied Severity Filter View

The filter settings have now been applied to all findings.

  1. In this case only findings that have a severity rating of Moderate are displayed. This includes all issues from all objects being monitored.
  2. Click the Clear All button when you are done viewing the list of filtered entries.

 

 

 

Category Filter

The Category Filter View allows you to specify the object categories you wish to view.

  1. On the left side of the page, expand the Category Filter.
  2. Place a check mark next to Storage
  3. Click Apply

 

 

 

Applied Category Filter View

The filter settings have now been applied to all findings.

  1. In this case all findings that are related to Storage, regardless of severity rating, are displayed. Scroll through the list of displayed results.
  2. Click the Clear All button when you are done viewing the list of filtered entries.

 

 

 

Finding Types Filter

The Finding Type Filter View allows you to specify the Issue Type category you wish to view.

  1. On the left side of the page, expand the Finding Types Filter.
  2. Place a check mark next to Patches / Upgrades
  3. Click Apply

 

 

 

Applied Finding Types View

The filter settings have now been applied to all findings.

  1. In this case all findings that are related to Patches / Upgrades, regardless of severity rating or Category are displayed. Scroll through the list of displayed results.
  2. Click the Clear All button when you are done viewing the list of filtered entries.

You may combine any number of the filter options together to refine your search criteria even further. Take some time to experiment with various combinations of filters as well as the different view options. (Card view or List view.)

 

 

Conclusion


You've finished Module 1!

Congratulations on completing Module 1. You should now have a good understanding of how the Proactive Findings view in Skyline Advisor gives you immediate visibility into the overall stability of all monitored objects and environments.

Based on your interests, please proceed to any module below:


 

How to End Lab

 

If you prefer to end your lab now, you can click on the END button; otherwise continue to the next module.

 

Module 2 - Getting Started with Skyline (15 Minutes)

Overview


Welcome to Module-2 of the Skyline Hands-On lab.

In this module you will explore the installation and configuration process required to get VMware Skyline deployed to your on-premise environment. 

Due to time constraints and the inherent limitations of the Hands-on Labs environment, this module is delivered through two click through, interactive simulations.


 

Cloud Services Architecture: Single Organization

The following image depicts a typical Skyline implementation.

A customer has created a Cloud Services Organization and they have deployed the Skyline Collector virtual appliance, and registered it with their Cloud Services Organization.

A vCenter Server and NSX Manager have been added to the Skyline Collector. Proactive Findings and Recommendations will be created for this vCenter Server and NSX Manager and will be visible within Skyline Advisor.

Customers can control who has access to view these Proactive Findings and Recommendations using Identity & Access Management within VMware Cloud Services.

 

 

 

Cloud Services Architecture: Multi-Organization

If a customer has multiple teams, lines of business, or companies that share a common support entitlement with VMware but want to organize data or limit data visibility across those lines, they can create multiple Cloud Services Organizations.

In the example below, Acme and Rainpole both share a support entitlement with VMware (Premier Support). However, Acme system administrators should not see Rainpole environment information, and vice versa. In this instance, Acme and Rainpole have both created their own Cloud Services Organization. They each deploy a Skyline Collector, and attach the respective products that they manage to the Skyline Collector.

The combination of the Cloud Services Organization, and the Skyline Collector helps to organize data in a way the customer prefers.

Acme system administrators can only see proactive findings and recommendations that impact their environment and Rainpole system administrators can only see proactive findings and recommendations that impact their environment.

Environment inventory details such as Hosts and Clusters, Networks and Storage details are also only visible to each respective team. This architecture maintains any security boundaries that would exist within an organization with respect to viewing VMware inventory details.

 

 

Hands-on Labs Interactive Simulation: Cloud Services Org Creation


This part of the lab is presented as a Hands-on Labs Interactive Simulation. This will allow you to experience steps which are too time-consuming or resource intensive to do live in the lab environment. In this simulation, you can use the software interface as if you are interacting with a live environment.

  1. Click here to open the interactive simulation. It will open in a new browser window or tab.
  2. When finished, click the “Return to the lab” link or simply close the browser tab in which the simulaiton is running to continue with this lab.

The lab continues to run in the background. If the lab goes into standby mode, you can resume it after completing the module.


Hands-on Labs Interactive Simulation: Configuring a Skyline Collector


This part of the lab is presented as a Hands-on Labs Interactive Simulation. This will allow you to experience steps which are too time-consuming or resource intensive to do live in the lab environment. In this simulation, you can use the software interface as if you are interacting with a live environment.

  1. Click here to open the interactive simulation. It will open in a new browser window or tab.
  2. When finished, click the “Return to the lab” link or simply close the browser tab in which the simulaiton is running to continue with this lab.

The lab continues to run in the background. If the lab goes into standby mode, you can resume it after completing the module.


Conclusion


You've finished Module 2!

Congratulations on completing Module 2. You should now have a solid understanding of how VMware Skyline is deployed and configured.

Based on your interests, please proceed to any module below:


 

How to End Lab

 

If you prefer to end your lab now, you can click on the END button; otherwise continue to the next module.

 

Module 3 - Explore the Capabilities of VMware Skyline (30 Minutes)

Overview


Welcome to Module-3 of the Skyline Hands-On lab. 

In this module, you will explore some of the additional information and reporting capabilities available to you with VMware Skyline.


Student Check-In


This article will provide guidance on how to gain access to VMware Cloud Services. You will locate the Student Check-In page, search for your email address and then use a provided My VMware account for the VMware Cloud Services login.


 

Screen Resolution

In order to ensure the best possible experience with this lab, you will need to change the default screen resolution on the Hands-on Labs Main Console Desktop.

  1. On the Main Console desktop, right click and select the screen resolution option from the menu list.
  2. Select the 1280 x 768 resolution option.
  3. Click Apply when prompted to save.

 

 

 

Open Student Check-In Web Page

 

Open Chrome Browser

 

  1. On top of browser click Student Check-In
  2. This will navigate to https://checkin.hol.vmware.com

 

 

Search and Validate

 

  1. Enter your email address used to login and start the lab
  2. Click Search
  3. Click the My VMware account provided e.g myvmware127@vmware-hol.com

When prompted, VMware1! will be the password

 

 

VMware Cloud Services Sign-In

 

  1. In some cases, you may need to copy and re-paste the pre-populated email address back into the address field to have the NEXT button highlighted.
  2. The VMware Cloud Services portal also gives you the option to translate between English and Japanese languages. Look for the dropdown and select your preferred language. In most cases, this should already be ENGLISH
  3. Then click NEXT to continue.

 

  1. Enter password: VMware1!
  2. Cick SIGN IN

After logging in:

  1. Click the drop down in the right hand corner where your login name is.
  2. Make sure that the Organization name listed is Skyline Hands-On Lab.
  3. Click on the main part of the scree to close the menu.

 

 

 

Select Skyline Advisor

 

This is the Console landing page which provides navigation to all VMware Cloud services you have subscribed to as well as those you have not.

In this lab, only Skyline Advisor will be available to open.

  1. Click on Skyline Advisor to open

You now have access to VMware Skyline until this lab expires or ends. Enjoy!

 

Dashboard


If you recently completed another module in this lab, you may find that your current view is not the main Dashboard page.

  1. If this is the case, please click the Dashboard tab on the top left side of the screen.

 


 

Account Information

The panel located on the top left side of the dashboard page provides information about your current account. Information displayed includes the following.

  1. The Organization Name
  2. Account Type: This could be either Premier or Production level.
  3. Account ID: This is a unique Identifier and maps directly to the Organization ID within the VMware Cloud Services Portal
  4. EA Number: You EA or Enterprise Agreement number should this be available.

 

 

 

Environment

The Environment panel, displays information about all the VMware Solutions that are currently being monitored. As you can see, VMware Skyline supports monitoring the following VMware products.

Also displayed is a time stamp of the last analysis that was performed across all monitored products. Any new additions or updates to the inventory could take up to 48 hours to populate within VMware Skyline.

  1. If you click on the SHOW INVENTORY button, you will be taken to the Inventory page where you can view additional information regarding the products and objects that are being monitored. 

 

 

 

Select the Dashboard Tab

Navigate back to the Dashboard tab. We will explore the Inventory section in greater detail later in this module.

 

 

 

Collectors

The Collectors panel displays the number of active and inactive collectors that are sending information to VMware Skyline. Module-2 of this lab shows the deployment and configuration of the collector.

  1. Click on the SHOW COLLECTOR DETAILS button

 

 

 

Findings

Navigate back to the Dashboard tab.

The Findings panel displays the total number of findings from all monitored solutions. Also displayed is a breakdown of findings based on the severity of the identified problem.

CRITICAL - These are issues that could cause downtime, significant performance degradation, corruption of data or pose a security risk.

MODERATE - These are issues that could typically impact usability of the environment but would not cause service interruption. An example here could be vSphere Web Client issues, Plug-in issues etc.

TRIVIAL - These are issues that have a low impact to the environment

 

 

 

Category

The Category panel displays findings from all monitored solutions, broken down into the specific category areas affected by the identified problem.

There are 6 categories.

  1. Clicking on the SHOW ALL FINDINGS button will take you to the Proactive Findings page which was covered in Module 1 of this lab.

 

 

 

Log Assist

Due to the inherent limitations of the Hands-On labs environment, we are unable to provide real-time Log Assist information in the lab itself. Please be aware that information displayed in the manual will be different to what you see in your lab environment.

This step in the manual is informational only.

The Log Assist section of the Dashboard displays a summary of all previous log transfers using Skyline Log Assist. The total number of log transfers is displayed, along with number of log transfers for each status, such as Completed or Requested.

Clicking on the Show Details button enables you to view the Log Library which contains details about all previous log transfer requests. 

 

 

 

Updates

The Updates panel on the main Dashboard page provides a number of useful links to additional information relating to Skyline. This information includes:

 

 

 

Support Requests

Due to the inherent limitations of the Hands-On labs environment, we are unable to provide real-time Support Request information in the lab itself. Please be aware that information displayed in the manual will be different to what you see in your lab environment.

This step in the manual is informational only.

The Support Requests section of the Dashboard displays all Support Requests opened by the currently logged-in user.

All support requests with a status other than Closed will be visible. These support requests will appear with an option to upload a log bundle to Skyline Log Assist.

By clicking on the Show all Support Requests button, you have the ability to view additional details about each support request including the VMware Technical Support Engineer assigned to the case, the current status of the SR, the severity and a description of the problem. 

 

 

Inventory


In this section, you will explore the Inventory tab of the VMware Skyline User Interface.

  1. Click the Inventory tab

 


 

Inventories Pane

On the left side of the Inventory Tab user interface is the Inventories pane. This window allows you to navigate through and browse details of the various objects and solutions being monitored.

The Hosts and Clusters menu item lists all vCenter Instances and their associated clusters and hosts.

  1. Under the vSphere section, click the Hosts and Cluster menu item.

 

 

 

Hosts and Cluster Details

  1. Click the arrows on the left to expand the inventory tree in the main console window.

 

 

 

Inventory Details

With the inventory tree expanded you are able to see additional details for all host and cluster objects underneath the source product, in this case vCenter, being monitored by Skyline.

  1. Version information is displayed for all listed objects.
  2. Build numbers display the currently deployed build version for a particular product.
  3. Add-ons lists any VMware add-on components included with the particular product. (eg. vSAN)
  4. Solution Tags identifies if the particular inventory object is part of a VVD deployment or vCF deployment.

 

 

 

Networking

The next menu item is Networking. This inventory view lists all portgroups and portgroup types associated with the monitored product.

On the left side of the page, select the Networking menu item.

 

 

 

Expand Networking

  1. Click the arrows on the left to expand the Network inventory tree in the main console window

 

 

 

Network Details

With the inventory tree expanded you are able to see additional details for all virtual switch and portgroup objects below the source product being monitored by Skyline.

  1. The Name column identifies the name of the various objects as displayed within vCenter
  2. ID lists the object ID. This will be either portgroup ID or virtual switch ID depending on the object type.
  3. Type identifies the type of object. This will be either Distributed or Standard port group or Distributed or Standard switch.

 

 

 

Storage

The next sub-menu item is Storage. This inventory view lists all known storage types types associated with the monitored product.

  1. On the left side of the page, select the Storage menu item.

 

 

 

Expand Storage

  1. Click the arrows on the left to expand the Storage inventory tree in the main console window.

 

 

 

Storage Details

With the inventory tree expanded you are able to see additional details for all attached datastore objects below the source product being monitored by Skyline.

  1. The Name column identifies the name of the various objects and Datastores as displayed within vCenter
  2. Filesystem Type lists the underlying filesystem of the storage. This could be NFS, iSCSI or vSAN.
  3. Type identifies the type of object.

 

 

 

Additional Menu Items

You will notice that there are additional menu items available under the inventory tree on the left side of the page. In addition to vSphere, Skyline supports the monitoring of NSX-V, vRealize Operations Manager and Horizon View environments. Select each of these additional menu items in turn to explore the objects and information available for each.

 

 

Proactive Findings


Proactive Findings were covered in Module-1 of this lab.

  1. If you would like to review Module-1 again you can click on the Proactive Findings Tab.

Click on the link below to be taken to the manual page for Proactive Findings.

Module-1: Proactive Findings

 

 


OSR Library


The OSR Library Tab is only visible to customers who have a Premier Support Subscription. Customers with regular production level support will not have access to the report capabilities of Skyline.

  1. Click on the OSR Library Tab

 


 

Report List View

Report entries are identified by their name, the date that the report was run and the type of report. Standard or Custom.

A Standard report is generated by the system automatically every 2 weeks and contains a summary of all objects monitored at the time the report ran. The status of objects are grouped according to severity.

A Custom report can only be generated by VMware and will contain information specific to particular objects and severity.

Work with your Support Account Manager for creating a Custom OSR, based upon a specific criteria. An example would be all security risks for a particular vCenter Server.

Reports can be downloaded either as a single doc file or as a zip file which will also include a csv file that includes details for each finding.


 

 

 

Navigate to Desktop

  1. Navigate to the desktop of the Control Center and open the folder named Reports
  2. Open the document named OSR_Skyline_Hands_On_Lab.pdf

 

 

 

Explore the Report

  1. A new tab will open in the Chrome browser displaying an example of a Skyline Operational Summary Report. Feel free to read though the report. When you are done, you can close the tab to return to the Skyline console.

 

 

Conclusion


You've finished Module 3!

Congratulations on completing Module 3. You should now have a solid understanding of how to navigate and utilize the in-depth functionality of VMware Skyline Advisor for all monitored and supported VMware solutions.

Based on your interests, please proceed to any module below:


 

How to End Lab

 

If you prefer to end your lab now, you can click on the END button; otherwise continue to the next module.

 

Module 4 - Log Assist and Support Capabilities (15 Minutes)

Overview


Welcome to Module-4 of the Skyline Hands-On lab.

In this module we shift gears and focus more on the reactive type of support provided by VMware GSS. This module allows you to explore some of the log gathering capabilities of VMware Skyline along with the interactive live chat capability.


Student Check-In


This article will provide guidance on how to gain access to VMware Cloud Services. You will locate the Student Check-In page, search for your email address and then use a provided My VMware account for the VMware Cloud Services login.


 

Screen Resolution

In order to ensure the best possible experience with this lab, you will need to change the default screen resolution on the Hands-on Labs Main Console Desktop.

  1. On the Main Console desktop, right click and select the screen resolution option from the menu list.
  2. Select the 1280 x 768 resolution option.
  3. Click Apply when prompted to save.

 

 

 

Open Student Check-In Web Page

 

Open Chrome Browser

 

  1. On top of browser click Student Check-In
  2. This will navigate to https://checkin.hol.vmware.com

 

 

Search and Validate

 

  1. Enter your email address used to login and start the lab
  2. Click Search
  3. Click the My VMware account provided e.g myvmware127@vmware-hol.com

When prompted, VMware1! will be the password

 

 

VMware Cloud Services Sign-In

 

  1. In some cases, you may need to copy and re-paste the pre-populated email address back into the address field to have the NEXT button highlighted.
  2. The VMware Cloud Services portal also gives you the option to translate between English and Japanese languages. Look for the dropdown and select your preferred language. In most cases, this should already be ENGLISH
  3. Then click NEXT to continue.

 

  1. Enter password: VMware1!
  2. Cick SIGN IN

After logging in:

  1. Click the drop down in the right hand corner where your login name is.
  2. Make sure that the Organization name listed is Skyline Hands-On Lab.
  3. Click on the main part of the scree to close the menu.

 

 

 

Select Skyline Advisor

 

This is the Console landing page which provides navigation to all VMware Cloud services you have subscribed to as well as those you have not.

In this lab, only Skyline Advisor will be available to open.

  1. Click on Skyline Advisor to open

You now have access to VMware Skyline until this lab expires or ends. Enjoy!

 

Log Assist


Up to this point we have been focusing on and exploring the pro-active issue avoidance capabilities of Skyline. We are now going to shift gears by exploring the re-active capabilities of the platform. This section focuses primarily on log retrieval and log shipping when opening a Service Request and engaging VMware GSS.

  1. Click on the Log Assist Tab on the main screen
  2. Select the Initiate Log Transfer sub-tab.

 


 

Log Transfer Tab - Step 1 of 2

The Initiate Log Transfer section is where you begin the process of gathering logs from affected objects within your environment. Also included, and part of step-1 is the ability to verify that the Skyline service account has the appropriate permissions within the monitored environments to pull the various log files.

Permission checks occur automatically behind the scenes once a day however you may initiate a manual check at anytime if permission adjustments are necessary to permit log file gathering.

Additional information regarding the required permissions for each monitored solution can be found by following the link to the referenced KB article in the description.

 

 

 

Expand Inventory

  1. Expand the inventory tree of the vcenter01.core.hypervizor.com server to display all of the ESXi hosts that are currently being monitored.

 

 

 

Inventory Tree Details

With the inventory tree expanded we now see some additional information regarding the various monitored Datacenter objects.

In addition to the Version and Build number of the objects we also see the following information.

  1. Privileges - Indicates whether the Skyline Service account has the appropriate rights for log collect for the specified object
  2. Connectivity - Indicates the whether the object is accessible.
  3. Add-ons - Displays any additional add-on solutions that may be running on the selected object.
  4. Collector Name - Displays the name of the collector responsible for the specified object. In large organizations, there may be multiple collectors pulling information from the various VMware solutions within the environment.

 

 

 

 

Re-Validate

Should permission changes be required to allow the Skyline Service to pull the appropriate logs from the identified object you can manually invoke a re-validation of the object.

  1. Select the object in the inventory
  2. Click the RE-VALIDATE button.

 

 

 

Confirmation

You will see a notification informing you that the re-validation process has started and may take some time to complete.

  1. Click OK to continue

 

 

 

Search Option

As  mentioned in an earlier module, the Skyline Advisor has a very powerful search capability which allows you to search for any object or group of objects. The value of this search capability becomes really apparent if the inventory contains a large number of monitored objects.

  1. Within the Search bar, type in ESX03. 
  2. If the inventory view was not expanded, the search result will expand and highlight the discovered objects based upon your search parameters.

 

 

 

Select Objects

  1. Select the objects you would like to export files from
  2. Click Next on the right of the main page to continue.

 

 

 

Support Request Error

PLEASE READ. You will see a notification indicating that there are no support requests for this account and there will be no results displayed. This behavior is expected and is due to a limitation of the Hands-on Labs environment and the accounts we are using to interact with Skyline.

 

 

 

Support Request

The following step in the manual will not reflect what you are seeing in your lab. The displayed image in the manual depicts an example of what you would see in a production deployment of VMware Skyline.

In order to ship log files via Skyline, you will need to ensure that there is already a Service Request open under the account of the person who is currently logged into the Skyline service. After selecting the objects as mentioned in the previous step and clicking next, you will be presented with a list of currently open Support Requests.

  1. Select the Support Request that corresponds to the log files you are shipping.
  2. Select the Initiate Log Transfer button on the right side of the page to begin the process of attaching and shipping the logs from the selected inventory objects.

The process of shipping the logs can take some time as the request needs to be sent from the Skyline Advisor service to the on-premises Skyline Collector, which will generate and export the log bundle from the specified objects, send it to VMware, and associate it within the selected Support Request.

 

 

 

Log Transfer Requests

The following step in the manual will not reflect what you are seeing in your lab. The displayed image in the manual depicts an example of what you would see in a production deployment of VMware Skyline.

The Log Transfer Requests tab is where you can view all of the log transfers that have been requested by VMware Support. VMware TSE's (Technical Support Engineers) have the ability to request log bundles from specific objects in the inventory as part of a Support Request.

As the customer, you have the ability to automatically approve these requests, or have each request appear in the queue until approved manually by someone from your organization.

All log bundle requests that require an approval will expire after 6 hours by default if not approved.

 

 

 

Log Library

The following step in the manual will not reflect what you are seeing in your lab. The displayed image in the manual depicts an example of what you would see in a production deployment of VMware Skyline.

The Log Library tab provides you with a complete audit trail of all Log transfer requests that have taken place along with information such as who initiated the request, the SR that the log bundle was attached to and when the request was initiated.

The VMware Skyline Demo user listed below is indicative of a customer account requesting a log bundle. All other accounts listed are VMware Support personal.

  1. Notice the different icon's depicted next to the name of the person who initiated the request.

 

 

 

Entry Details

The following step in the manual will not reflect what you are seeing in your lab. The displayed image in the manual depicts an example of what you would see in a production deployment of VMware Skyline.

Selecting a log bundle entry from the list will provide you with additional information regarding the log transfer request.

 

 

Hands-on Labs Interactive Simulation: Log Assist


This part of the lab is presented as a Hands-on Labs Interactive Simulation. This will allow you to experience steps which are too time-consuming or resource intensive to do live in the lab environment. In this simulation, you can use the software interface as if you are interacting with a live environment.

  1. Click here to open the interactive simulation. It will open in a new browser window or tab.
  2. When finished, click the “Return to the lab” link or simply close the browser tab in which the simulation is running to continue with this lab.

The lab continues to run in the background. If the lab goes into standby mode, you can resume it after completing the module.


Conclusion


You've finished Module 4 and completed the VMware Skyline Hands on Lab!

Congratulations on completing Module 4. You should now have a solid understanding of the Log assist and support capabilities provided by VMware Skyline for all monitored and supported VMware solutions.

Based on your interests, please proceed to any module below:


 

How to End Lab

 

To end your lab click on the END button.  

 

Conclusion

Thank you for participating in the VMware Hands-on Labs. Be sure to visit http://hol.vmware.com/ to continue your lab experience online.

Lab SKU: HOL-2015-01-SDC

Version: 20191028-175456